This promotion is for City of Heroes and City of Villains only. It does not pertain to any other NCsoft service.

Is this a permanent offer or will it only be available over the holiday period?

Free character transfers will be available during the holidays until 31st January, 2010 at 11:59PM GMT (00:59 Central European Time). After that, normal services will resume and transfers will once again be charged their usual fee.

I've never transferred a character before. How is it done?

A walkthrough of the process is on the official Web site, here.

How often can I transfer characters between servers?

Between 15th December, 2009 and 31st January, 2010, you will be able to complete up to 6 transfers a week per account. For example:

* You can transfer 1 of your characters to five different servers then back to his/her original server in the span of a week.
* You can choose to transfer 6 unique characters to a different server, or
* You can transfer 3 characters to a different server and back, etc.

Can I transfer a character from one account to another? I had this old account I'm about to get rid of, but I'd like one of the characters from it.

Unfortunately, character moves from account to account are not currently part of this feature.

With Character Transfers, when someone does use it, do they receive a warning that their name is already taken prior to the move?

No, there is no warning. However, there is now a Name Check feature included in the game. By using this feature, found at the character select screen when logging into a specific server, you can check if a name is available on the server you are currently logged on to prior to purchasing a rename token. Be sure you are logged into the correct server when you are checking names.

Please keep in mind that while a name check may come through as showing a name available, there is still no guarantee that someone might not choose that name just before you use your rename to obtain it. Therefore, there are no guarantees that any name will be available.

If you do go through with a Character Transfer and there is a name conflict on the destination server, the character's name will be appended to have a numeral at the end and be issued a free rename token. When you next log that character in, you will be able to use the rename feature to obtain a new name.

If I don't have any characters on a server, the Check Name button is greyed out and I can't use it? What do I need to do so I can use that feature?

In order to make use the Check Name feature, you will need to create at least one character on the server you wish to check names on.

Can I move my characters to a European server or characters from a European server to North American Servers?

The Character Transfer Service does not allow for moves between the EU servers and the US servers or vice versa.

Will I keep my leveling pact if I transfer with my leveling pact buddy?

Unfortunately leveling pacts will be broken if you transfer your character to a different server, even if your leveling pact buddy transfers over at the same time. Game Support will not be able to restore the pact after a character transfer.

Do all your possessions move with you when you do a character transfer?

Yes, including your auctions on the Consignment Market. Here is a list of things that do not move:

· Your non-global Friends list of players will no longer be valid.

· You will be removed from any Supergroup that character was in, and will lose access to any SG storage.

· You will also lose all Prestige accumulated within your Supergroup since you will be effectively leaving it (even if you are going to be re-creating the same Supergroup on your new destination server).

· Taskforces or Strikeforces that may be in progress will be abandoned.

· Kiosk stats will be preserved, but rating positions will likely change.

· We cannot guarantee that your character's name will be available on the destination server you move to. Should there be a name conflict, your character will be issued a free character rename to change the name.

Will the Character Transfer Service allow me to make a copy of my character?

Sorry, no copies, just transfers.

Is there a badge associated with making a Character Transfer? In the past, there was the Passport badge that was given out.

There is no badge received from moving in the current system. The Passport badge was intended as a one time offering for US to EU moves, since the European (EU) service started after the North American game was launched.

Is there a "swap" feature to Character Transfer, so in one move I could switch 2 characters?

There is no "swap" feature included in the Character Transfer feature. As it currently stands, servers that are full and have no available character slots are not allowable destinations.

I am about to move my character from his old server to a new server. His name was so super-awesome that I created a placeholder character with the same name on the new server, to keep others from taking my super-awesome name. I want to delete my placeholder (and free up that super-awesome name) just before I move my main character to that server. My timing needs to be perfect! Here's my question: When I delete my placeholder, how long do I have to wait before my super-awesome name is freed-up?

We cannot specify a time duration, but in practice the name becomes available fairly quickly. Please keep in mind that we never guarantee any names will be available.

If I have items for sale/buy on the Consignment Market and my character moves to a new server, will the sale/buy still work?

Yes. When a character transfers servers, anything they are buying/selling on the auction house is tied to the player's account, not the character, so the buy/sell transactions will go with them.

The same goes for the Character Rename feature; buy/sell transactions or pending transactions will not be affected by the name change.

I have an old character made back when you could obtain 1 and 2 character names, i.e. "J" or "MB." What will happen should I choose to move one of these characters?

Character names are currently forced to be 3 characters or longer, so a name with 1 or 2 characters will not be valid and will receive a free character rename token just as if there was a name conflict.

For further assistance, please don't hesitate to make use of the Ask a Question option to reach our Support Team.