We realize that many of you are anxious to hear an update regarding character transfers. The development phase of the improved character transfer system has been completed and is currently undergoing testing to ensure that future transfers will help balance server population. The dynamic system that we’ve created will allow us to reopen the transfer service with automatic safeguards in place to prevent mass transfers negatively affecting server balance.

Our current plan is to reactivate the free transfer signups on Monday, August 16 at 4:00 p.m. GMT, with the first transfer set to begin on Wednesday, August 18. We realize some players were separated from their friends and family after the first wave of transfers. This process will provide an opportunity for those players to reunite, and we’re dedicated to helping those of you who are currently isolated from your friends. However, because these transfers will be automatically controlled based on faction population balance, trying to reunite with your Asmodian friends on Perento or your Elysean friends on Spatalos may not happen right away.

Here at NCsoft, we’re passionate gamers just like you, and because of this, we hold ourselves to an extremely high standard for Aion. The first round of character transfers didn’t go as well as we had hoped. For that, we’d like to express our sincerest apologies. We very much appreciate your patience as we restore the game environment to a state where you can reunite with your friends and transfer more successfully moving forward!

—The Aion Community Team